Data Deletion Request — Heads Up Sport

🗑️ How to Request Account Deletion

You can request deletion of your Heads Up Sport account and all associated data at any time. We will process your request within 30 days.

1

Send an email to [email protected]
Use the subject line: "Data Deletion Request — Heads Up Sport"

2

Include in your email:
Your player name and the email address associated with your account

3

We will confirm receipt within 5 business days and complete deletion within 30 days

When you request account deletion, here is what happens to your data:

Data Type	Action	Retention
Player profile (name, email, phone, NTRP rating)	Deleted	Immediately upon processing
Match scores you recorded	Anonymized	Score data retained, player name removed
League/event memberships	Deleted	Immediately upon processing
Push notification tokens	Deleted	Immediately upon processing
Premium subscription records	Retained	90 days (required for billing disputes)
RSVP responses	Deleted	Immediately upon processing
Keeper draft sessions	Deleted	Immediately upon processing

You can also request deletion of specific data without deleting your entire account. For example:

• Delete your match history only
• Remove your contact information (email/phone) from your profile
• Remove yourself from a specific league or event

To request partial deletion, email [email protected] specifying which data you want removed.

📧

Email [email protected] with your player name and email

✅

We confirm receipt and verify your identity

🗑️

Your account and associated data are permanently deleted

📄

Any retained billing/subscription records are permanently deleted